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Posted - 06/28/2012 :  1:12:55 PM  Show Profile  Reply with Quote Report Abuse

Company in Monroe, Ohio is looking for a Customer Service Rep. Job listing below:

Job Summary:
Years of Experience
1 to 2 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)

Responsible for managing the Will Call operations; responding to customers requests, answering questions about products, processing orders, and/or helping customers to load products in vehicle. Will be responsible for upselling products and promotions; offering substitutes when requested product is not available. Must always have a positive attitude and positive interaction with customers regardless of situation or conditions.

May be required to lift up to 50 lbs on occassion and must be comfortable in a role that may require standing and sitting for several hours at a time. Although this is an indoor office/warehouse environment, the temperatures may vary based on outside weather.

Provide in-person customer service to Will Call Counter customers; receive incoming customer calls and assist customers in placing orders
Enter and modify on-line orders
Guide customers when placing orders, including “up selling” products.
Write orders for non-stock merchandise
Respond to customer requesting pricing and other information pertaining to both stock and non-stock merchandise
Investigate back ordered merchandise and offer substitutes when available
Expedite Orders
Maintain product information files
Fax information to customer
Assist with new employee training while taking inbound calls
Record and resolve customer problems
Participate in phone blitz sales days in alignment with company sales goals.
Make outbound phone calls to new and existing customers to identify opportunities and increase sales

Other duties related to sales / customer service as assigned by Manager


High School Education or equivalent experience - sales or customer service background strongly preferred

Add, subtract, multiply, divide, unit of measure conversion
Able to communicate with customers, vendors and other employees (both orally and in writing) in a professional and tactful manner
PC literacy, Excel & SAP preferred

Physical requirements:
Must be able to lift up to 50 lbs on occassion when customer(s) need assistance.

Starting Member

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Posted - 06/28/2012 :  1:13:53 PM  Show Profile  Reply with Quote Report Abuse

If interested, please call our Union Centre Office at (513)942-2927.
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