In a case of "mistaken identity"? a female customer at Gold Star Monroe during lunch today was accused of causing a scene last week in which the police had to be called and was threatened by the managers to never set foot in that Gold Star again just because she had blonde hair and was wearing nurse's scrubs. The police were called and the manager's mistake was cleared up but not before both managers had harrassed and threatened and basically called the customer a liar repeatedly for some time outside the restaurant AFTER the customer had already paid for and eaten lunch inside the restaurant. A sincere apology was needed but none received. Manager/owner needs a lesson in how to treat customers. Customers lost...
Same exact thing happened to me - except I actually parked and went in. They yelled at me in front of everyone inside saying I messed it up. I have not gone back for years!!
quote:[i]Originally posted by wifostarz[/i] [br]I called them once when they messed up my order and the manager told me that they made no mistake. If they gave me an order, then that was what I ordered. I haven't been back in many years.
I don't eat Gold Star because I'm a "Skyline snob" (to hear my fiance tell it haha), so I can't speak to their customer service but that's not a good way to keep people coming back. We go to the Liberty Township Skyline probably two to three times a month, so I'd love to have one here.
I prefer Skyline but get Gold Star just to mix it up. I have not had any bad experiences in the Monroe joint but in general I have found the service level at Skylines to be light years better. Especially at the Liberty and 747 Skyline which are owned by the same family. Is the Monroe place still ran by the mother daughter combo? They always seem to be on top of things but maybe things have changed.
Camp Washington is great because of the breakfast and double deckers in addition to the typical Cincy chili stuff. Never had Blue Ash, sounds like I need to go.
quote:[i]Originally posted by Upper90[/i] Camp Washington is great because of the breakfast and double deckers in addition to the typical Cincy chili stuff. Never had Blue Ash, sounds like I need to go.
Camp Washington Chili is excellent but it's still nowhere near as good as it was back before the old building burnt to the ground. I think there was just something about their 80 year old kettle that made it fantastic. I worked at Hilvers' Catering in Camp Washington as a wee lad and we'd go there at least 5 times per week. Loved it and it's a great memory from my youth. Oddly, I never ate at U.S. Chili that is right next door to CW Chili.
That being said, I stop there after every gig I have Downtown/West Side/Northern Kentucky.